Cookie Corner Street Sign

• We use Australia Post to ship our parcels
• Flat rate shipping of $15 
• Free Shipping for orders over $300 
• Shipping prices include all packaging and handling associated with your parcel
• Please make sure your shipping address is correct at the time of purchase, or updated if changes occur for pre-orders, as we cannot be responsible for incorrect address. Additional postage will apply if your parcel is returned to us and we need to resend.
• We ship to Australia only. 

Order Processing

• All orders will be processed within 1-3 business days.

Delivery times

• The estimated delivery time for standard postage is usually 3-5 business days after order processing, however Australia Post are currently experiencing delays due to Covid-19 so please ensure you order well in advance, so your items arrive in time.
• We cannot take responsibility for shipping delays due to circumstances out of our control - Covid-19, strikes, floods, etc.

Local Pick Up

• Local pick up is available in Lancefield, Victoria
• We will contact you and let you know when your order is ready to be picked up.

• We do not offer refunds or exchanges for change of mind so please be sure to choose carefully. If your item is faulty, please contact us immediately so we can organise a replacement for you.
• We wrap and pack your items with love and care. Please note that once your parcel leaves our warehouse it is in the care of Australia Post. If an item is damaged in transit, you are able to lodge a claim with Australia Post directly.